1) Excellent staff support
2) Comfortable, modern room
3) Inviting pool area

1) Remote location from commercial center
2) Limited breakfast variety

What they don’t tell you

Nestled off the main strip, this cozy oasis offers a serene escape with a beautiful pool and lush greenery. The staff were exceptionally accommodating, especially with our late arrival. The breakfast by the pool starts your day right, with tasty options like omelettes and pancakes. You’ll love the tranquility and comfort this place provides!

The spacious room was nice, but I had a hard time with the noise.

I had a splendid time at Villas H2O. The staff were friendly, providing excellent service during my stay. The grounds were beautifully maintained, featuring lush gardens and a lovely outdoor pool. It was also conveniently located within walking distance of several restaurants.

More variety in breakfast needed.

The outdoor pool area felt like a private oasis. Surrounded by lush greenery, it was perfect for unwinding after a long day exploring Tulum. Staff members were notably accommodating, especially with breakfast by the pool. The option for made-to-order omelettes was a lovely touch. My room, a Deluxe Double, had comfy beds and a decent amount of space. However, the breakfast options were somewhat limited, often missing essentials unless asked for. Also, the location might be challenging if you don't have a car, as it’s quite a distance from the commercial center, particularly in the heat. I had a hard time with noise isolation in the room, which impacted my sleep quality a bit. All in all, I enjoyed my stay but felt improvements in breakfast variety and noise insulation would really enhance the experience.

The outdoor pool area is a relaxing haven, ideal for unwinding after a long day. The rooms are nicely decorated with a modern touch, and having a small kitchenette was a fantastic addition for convenience.

The breakfast could use more variety, often requiring inquiries for essentials which felt a bit disorganized. Additionally, the lack of a nearby commercial center makes walking in the heat a bit of a challenge without a car. Also, the hot water in the shower was less than satisfactory, making the morning routine less pleasant.

Great outdoor pool and amazing breakfast staff. missing a floor-length mirror in our room.

great penthouse but noise insulation could improve

The penthouse offered stunning views of the pool, making mornings feel serene. Staff were incredibly attentive, addressing all requests, even providing a delightful takeaway breakfast. The lush garden view combined with a beautiful outdoor pool created an inviting atmosphere for relaxation.

Noise insulation in the room was lacking.

Had a lovely time here, especially enjoyed the big pool and the cozy garden area. The outdoor pool was perfect for relaxing under the sun, and I really liked the massage services available too. Just a heads up, a car would be helpful for getting around since it's a bit far from the main attractions. 🌞

The Deluxe Double Room was spacious and clean, nicely decorated too. The beds were super comfy, definitely made for a restful sleep. I loved how the room had all the basic amenities. The only downside was the lack of a TV, which was a bit of a bummer. But honestly, we didn’t spend much time in the room anyway!

My stay at Villas H2O was exceptional. The penthouse was spacious, featuring a kitchen with a fridge and a stunning view of the pool. The staff, particularly Mariana, were outstanding, assisting with taxi arrangements and planning daily activities which enhanced our experience. The location was ideal, within walking distance to local shops and a short drive from the lively nightlife area. Breakfast by the pool was a great way to start the day.

Limited noise insulation in rooms.